Current Homeowners & Warranty Requests

We’re here to help.

Please use this form for questions about your new home or any warranty requests.

Closing & Warranty Overview – includes a recap of homeowner maintenance responsibilities that are not covered under warranty

Warranty Request

Name*
First Last
Email*
Phone*
Region*
- Charlotte
- Charleston or Myrtle Beach
- Raleigh (Now operating as McNeill Burbank)
Address*
Street Address Address Line 2 City ZIP Code
Community*
Lot Number (if known)
Original Closing Date*
Preferred Contact Method
Request Details*
Homeowner Maintenance Items*
I have reviewed the Closing and Warranty Overview (signed at contract and linked above) and understand that homeowner maintenance responsibilities begin day one. After closing, warranty requests will not be accepted for items categorized as homeowner maintenance items.

“The Warranty Team did a fantastic job. Thanks so much for the support. Saussy Burbank sets such a high bar for customer satisfaction and I tell anyone who will listen to buy Saussy. Thanks again for the help!”
Cris – Charlotte, NC

“They stood by their warranty and assisted me for the entire year after my purchase.”
Carmelita – Carrboro, NC

“From pre-purchase to now more than a year past the purchase date, we are very satisfied with Saussy Burbank. Highly recommended and will buy another house from them in the future!”
Louisa – Summerville, SC

Current Homeowners

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Warranty Request

Charlotte

Charleston

Myrtle Beach

Customer Service

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